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Terms and Conditions for Vietnam Tours

Simple terms & conditions make travel more relaxing!

The following short terms and simple conditions apply to any Vietnam tour bookings made by clients through the usage of our website: www.smile.com.vn

CHILDREN POLICY

Children under 12 years is generally granted a reduction of 50% of the tour price, provided that they are accompanied by at least two full paying adults and stays in the same room. An extra bed is fully charged as adult, many of our partners are very flexible for hotel room and extra beds.

DEPOSIT AND PAYMENT

A deposit of 40% of the tour price per person plus bank charges (credit card/bank transfer processing fees) is required upon confirmation of your booking (If this amount is less than US$ 200, a US$ 200 per person deposit will apply). Once a deposit is received it is understood that you have read, understood and accepted all our Terms and Conditions.

The remaining balance of the tour price (80%) is due upon arrival in Vietnam , payable at our main office in Hanoi or our rep. offices in Hue and Saigon. Cash is preferred to reduce any processing fees that may affect your cost, however credit card and travel's cheque are accepted with banks' surcharges.

CANCELLATIONS AND REFUNDS

All cancellations must be received in writing, sent to us via fax or email. The following rules apply for cancellations:

  • More than fourteen (14) days prior to departure: The total deposit paid to us (20% or US$ 100) less the administrative fee in accordance with canceling advanced arrangements, will be valid for one (1) year from the date the deposit was received. During this time (365 days) the amount can be applied to other tours and services. After one (1) year the deposit amount is forfeited.
  • Less than fourteen (14) days prior to departure: Complete forfeiture of deposit, due to hotel charges we incur for guest no-shows.

UNUSED SERVICES

No refunds or exchanges can be made with respect to accommodation, meals, sightseeing tours, transport or any other services, included in the tour price, but not utilized by the tour members.

Travel documents will be compiled after the deposit has been received and are sent two or three weeks prior to departure. These documents will be sent via email, and should be printed out by participants and retained as a receipt.

RESPONSIBILITY

All possible care is taken to ensure that our suppliers maintain the highest possible standards. However, we are not responsible in any way for problems, however they arise, that result from the booking of services we do not directly control.

SMILE travel, its subsidiaries, affiliated companies, servants or agents shall not be responsible or become liable in contract or tort for any injury, damage, loss, delay to person or property, additional expenses or inconvenience caused directly or indirectly due to any events beyond our control.

VALIDITY

This information is valid at the time of publication but is subject to change without prior notice. However, should any changes occur, they will be posted on the website immediately. However, should the Terms and Conditions change after the deposit is paid, the Terms and Conditions under which the deposit was paid shall apply.

Thank you Smile Travel for making our holiday to Vietnam so wonderful, hassle-free and relaxing with lots of fun and your staff is really helpful and always smiling!
Steve Johnson, UK
More testimonials »
 
 
Vietnam Short Tours
Hanoi city tour 1 day
Craft villages 1 day
Halong bay 2 days
Sapa trekking 3 days
DMZ tour 1 day
Danang - Hoian 1 day
Dalat trek 2 days
Saigon city tour 1 day
Cao Dai - Cu Chi 1 day
Saigon – Mekong 2 days
Vietnam Package Tours
Northern Highlights 9 days
Active North 14 days
Southern Highlights 8 days
A Glimpse of Vietnam 17 days
Vietnam Grand Visit 25 days
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Vietnam Specialised Tours
 
 
 
 
 
 
 
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