Vietnam Tour Operators

A tour operator is not the same with a travel agent !

SMILE is one of Vietnam Tour Operators, fully licensed by the government for our travel business! We are operating as a service chapter of ITC Travel Inc.

Imiatation: Be aware of some fake tour operators in town of Hanoi, Saigon, Danang or even in the internet...bearing the same names of the famous Vietnam tour companies, e.g Saigon Tourist, has an extension Vietnam Saigon Tourist....something similar but they are fake! no body want to have bad experience to walk in this type of fake hype.

For a better price and great quality, no one likes to go through the brokers, it is always a good idea to book with a local tour operator / local tour company who are taking care of your requests and operating the tour by themselves.

Customer care - for you to get good value for your money?
It is often that the quality of tour services is what makes or breaks a Vietnam holiday. Unfortunately, the only way to check in advance is reviews and testimonials.

However, you can get some tips if you study a web site that interests you. Does it have a customer care center? Is there background Vietnam information? Do they have a customer service policy? Are their booking conditions comprehensive? We put you in contact with previous clients and do they ?

You can also get hints about the service you can expect by their response to your enquiry. What's the quality of their e-mails? Is the content clear and relevant? Is it really a personal message, or just a standard reply? Do they respond quickly and efficiently?

SMILE is a tour operator Vietnam specialising in high quality custom made tours to all places in Vietnam. We're fully licensed and bonded, and highly competent.

Our smiling team of tour designers and operators are well-trained, and really friendly experts. You'll have one of our tour operators to be a personal tour operator who'll manage all your tours, from the very first request to collecting feedback after your Vietnam holidays, and will always be 24/7 with smile to help you!

Certainly, we hope you will be with us. However, other companies can be a consider for you before making your choice. But please take a company that have good customer care, quality service, fun guaranteed or money back, probably SMILE has all these.

Your holiday in Vietnam is a lifetime - We are here to make your dream holidays come to a great experience!