tour operator is not the same with a travel agent
one of Vietnam Tour Operators, fully licensed
by the government for our travel business! We
are operating as a service chapter of ITC Travel
Be aware of some fake tour operators
in town of Hanoi, Saigon, Danang or even in the
internet...bearing the same names of the famous
Vietnam tour companies, e.g Saigon Tourist, has
an extension Vietnam Saigon Tourist....something
similar but they are fake! no body want to have
bad experience to walk in this type of fake hype.
For a better price and great
quality, no one likes to go through the brokers,
it is always a good idea to book with a local
tour operator / local tour company who are taking
care of your requests and operating the tour by
Customer care - for you to get
good value for your money?
It is often that the quality of tour services
is what makes or breaks a Vietnam holiday. Unfortunately,
the only way to check in advance is reviews and
However, you can get some tips
if you study a web site that interests you. Does
it have a customer care center? Is there background
Vietnam information? Do they have a customer service
policy? Are their booking conditions comprehensive?
We put you in contact with previous clients and
do they ?
You can also get hints about
the service you can expect by their response to
your enquiry. What's the quality of their e-mails?
Is the content clear and relevant? Is it really
a personal message, or just a standard reply?
Do they respond quickly and efficiently?
SMILE is a tour operator Vietnam
specialising in high quality custom made tours
to all places in Vietnam. We're fully licensed
and bonded, and highly competent.
Our smiling team of tour designers
and operators are well-trained, and really friendly
experts. You'll have one of our tour operators
to be a personal tour operator who'll manage all
your tours, from the very first request to collecting
feedback after your Vietnam holidays, and will
always be 24/7 with smile to help you!
Certainly, we hope you will be
with us. However, other companies can be a consider
for you before making your choice. But please
take a company that have good customer care, quality
service, fun guaranteed or money back, probably
SMILE has all these.
in Vietnam is a lifetime - We are here to make
your dream holidays come to a great experience!